Impartiality, Confidentiality

Structure and Functions of Laboratory Activities

Resources: personnel, facilities, equipment, environment, services

Process activities: requests, contracts, methods, sampling, handling, records, measurement uncertainty, results validation, reporting

Complaints and nonconforming work management

Management system documentation (Option A)

Records and document control

Risk and Opportunities Management

Improvements and corrective actions

Internal Audit and Management Review (Option A)